Frequently Asked Questions
Discover everything you need to know about the world of Parfums de Marly.
Are your fragrances authentic?
Yes, all products sold on our official website are 100% authentic, original creations from the House of Parfums de Marly, shipped directly from our warehouses.
What is your shipping policy?
We offer complimentary standard shipping on all orders. Expedited shipping options are available at checkout for an additional fee. Orders are typically processed within 1-2 business days.
Can I return a fragrance if I have opened it?
To ensure the highest quality and safety standards, we only accept returns on products that are unopened, unused, and in their original cellophane packaging within 30 days of purchase.
Do you offer samples with purchases?
Yes, every order includes a selection of complimentary samples, allowing you to discover other olfactory creations from our collections.
How should I store my perfume to ensure its longevity?
To preserve the integrity of the scent, we recommend storing your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.